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Every Supply Chain Problem Finally Understood.

Built from zero: one person to a 20-person supply chain technology department, $326M to $600M in revenue supported, 7 warehouse integrations, and a carrier engine now cited in ASX announcements.

The rare combination is a 20-year practitioner who can diagnose the root cause, design the architecture, build the team, and negotiate the vendor contract.

Get in touch
Industry
FMCG · Pharma
E-Commerce · Retail
Consulting · Telecom
Energy · Agri
Functional
Demand Planning · Inventory Mgmt
Warehouse Ops · Supply Chain Consulting
Department Build · P&L Ownership
Vendor Commercial · Governance Design
Technology Strategy
Technology
SAP · ERP · WMS · TMS
CRM · Salesforce · Chatbot
Agile Delivery
Previous Employers
Temple & Webster ASX: TPW
Accenture NYSE: ACN
Procter & Gamble NYSE: PG
Australian Pharmaceutical Industries ASX: API
Currently: Head of Supply Chain Technology at Australia's largest pure-play online furniture retailer (ASX-listed). Relocating to Hong Kong, November 2026, for senior Supply Chain Technology leadership opportunities.

Work Experience

Temple & Webster
ASX: TPW · Australia's Largest Pure-Play Online Furniture Retailer
Jun 2021 – Present · 5 yrs
Head of Supply Chain Technology
Co-founded the Supply Chain Technology department with the COO. Grew from a team of one to 20 people across 6 squads. Own the full technical engine behind ERP, WMS, TMS, carrier integrations and supplier operations.†
Led tech strategy across ERP, WMS, TMS, CRM, managing solution architects, product managers, developers and analysts
Own department P&L, budget and vendor contract negotiations driving cost-governance and reinvestment into innovation
Cross-functional bridge between Supply Chain and Engineering, member of Change Advisory Board
Drives the roadmap for AI-driven planning, 3PL network optimisation, SaaS integration and emerging tech
Authored and executed the multi-year Enterprise Supply Chain Technology Horizon and Target Architecture, systematically decoupling monolithic core systems into scalable, event-driven domain services to support enterprise revenue expansion from $326M to $600M+
Established a high-velocity hybrid delivery model across Australia and offshore, scaling the department to 20+ professionals across 6 autonomous squads to sustain rapid sprint velocity and continuous operational support
Governed million-dollar technology P&L and vendor contract negotiations across tier-1 platforms (SAP, GCP, Salesforce, NICE), actively rationalizing software spend to reinvest into internal engineering capabilities and high-ROI custom microservices
Part of the enterprise Change Advisory Board (CAB), driving technical governance and release risk management across production ERP, WMS, and TMS systems to safeguard peak trading periods with zero Sev1/Sev2 disruptions
Part of the Monthly Business Review (MBR) operational metrics, bridging C-suite leadership (COO, CFO, CIO) and engineering to align supply chain technology performance directly with delivered margin and customer NPS
Owned enterprise SAP Business One stack, licensing, CAB governance and cloud migration to Google Cloud Platform with zero business downtime
Architected ERP strategy and established Asian International Consolidation Centre (ICC Ningbo Bonded Logistics Centre) in China, breaking supplier MOQs, holding stock upstream, and automating landed-cost valuation
Launched in-house Transport Management System (TMS) and branded last-mile network across Australia metro cities with dynamic driver route dispatch, live customer tracking and white-glove delivery
Engineered algorithmic carrier selection engine and fuel surcharge model, lifting cart shipping cost recovery from 60% to 76%+ and eliminating over $1M in carrier misallocations across national accounts
Led enterprise replenishment and forecasting transformation, integrating SAP Business One and BigQuery dbt pipelines across Private Label and Dropship catalogs
Orchestrated contact centre Customer Care As A Service (CCaaS) transformation (NICE CXone) and autonomous AI resolution bots, cutting Order-to-Contact ratio from 28% to 19% while maintaining world-class post-delivery NPS (>70)
Scaled unified national 3PL network across 6 distribution centers, pioneering SAP integration modernisation for real-time order manifest and ASN synchronization
Accenture
NYSE: ACN · Global Management and Technology Consulting Firm
Jul 2017 – Dec 2019 · 2.5 yrs
Management Consulting Manager
Applied hands-on supply chain operations experience to management consulting, bridging strategy and practical delivery across operating model design, technology transformation and supply chain process redesign.
Led SAP implementation, zero-base budgeting and operating model design workstreams across concurrent client engagements with onshore/offshore team management
Part of the leadership team resourcing and enabling the supply chain consulting practice of over 100 practitioners
Clients across beverage, retail, pharma, energy, telecom and airline: New Product Development process design, merchandise operating model, zero-based supply chain, SAP go-live, field service materials management and AI procurement strategy
Designed end-to-end New Product Development (NPD) architecture across 9 process areas feeding SAP for an ASX beverage leader; redesigned 147-activity merchandise operating model for a major department store chain
Architected AI-in-Procurement capability blueprint across 9 functional domains for an ASX national airline ($2B program); streamlined field service parts logistics across national broadband network van fleets
Australian Pharmaceutical Industries
ASX: API · Australian Pharmaceutical Wholesaler and Retail Pharmacy Franchisor
Feb 2016 – Jun 2017 · 1.5 yrs
National Inventory Efficiency Lead
Focus role: eliminate inventory waste across a $330M AUD national pharmaceutical distribution network.
Reduced $15M AUD of excess inventory in 6 months through supplier engagement and cross-functional initiatives
Built Inventory Control Tower for true cost visibility and key driver analysis
Delivered $14.4M net inventory reduction ($413.8M to $399.3M) during 5.8% revenue growth to $4.1B, improving cash conversion cycle by 4.1 days and increasing free cash flow by 22% to $102M (ASX cited)
Re-engineered core ERP Material Requirements Planning (MRP) parameters across safety stock formulas, minimum order quantities (MOQs) and supplier lead-time buffers across national wholesale DCs
Procter & Gamble
NYSE: PG · World's Largest FMCG Company
Mar 2008 – Feb 2016 · 8 yrs
Supply Chain Manager: Multiple Roles
Built supply chain fundamentals across demand planning, warehouse operations and manufacturing.
Demand Planning: best-in-class forecast accuracy in region at 95%+, 99%+ customer service level, 40% reduction in distribution transportation cost
Warehouse Ops: 99.7% inventory record accuracy, WMS implementation lead, ERP/WMS SME for Aust/NZ DCs
Supply Chain Transition: 6-warehouse 3PL migration, manufacturing plant closure and transition planning
Led monthly Integrated Business Planning (IBP) cycle across Australia and New Zealand salon professional division, aligning cross-functional sales, marketing, and supply operations
Engineered raw material run-out and packaging phase-out schedules for a major manufacturing plant closure, preventing obsolete stock write-offs with zero factory stockouts
Epson
TSE: 6724 · Global Japanese Electronics Manufacturer
Oct 2005 – Feb 2008 · 2.5 yrs
Purchasing Officer
Direct procurement, import/export and material supply planning for printers, projectors and POS systems across Australia.
Managed containerized sea and air freight movements from Japanese and Southeast Asian manufacturing facilities into Australian distribution centers, ensuring zero port demurrage penalties
Executed direct procurement purchase orders and safety stock replenishment for commercial Point-of-Sale (POS) hardware, projectors and consumer printers, sustaining 98%+ stock availability

Ask Billy anything

About my experience, supply chain approach, leadership style, or why I’m relocating to Hong Kong. Or share a role you’re hiring for and I’ll map my experience to it.

Way of Working & Live Systems Designed, authored & deployed by Billy
Playbook · WoW SCT Squads
📖 SaaS Product Squad
5-squad domain ownership model, role boundaries, agile delivery cadence, and vendor governance.
Open Playbook ↗
Playbook · WoW SCT Standards
📖 Process Analyst Playbook
Operating standards, SOP design methodology, incident triage (P1–P3), and master data governance.
Open Playbook ↗
Live TMS Own Fleet
🚀 BillyTrip
Own-fleet delivery TMS: trip optimization engine, truck rosters, driver scanning app & live track & trace.
Launch TMS ↗
AI Routing Multi-Carrier
🚀 BillyRoute
Multi-carrier routing platform: TRACE algorithm, AI rate card ingestion, DIFOT floors & invoice reconciliation.
Launch App ↗
AI Ops Cloud CCaaS
🚀 BillyCase
AI-native operations service cloud: automated routing, SLA tiering, and AI-suggested resolutions for supply chain exceptions.
Launch Cloud ↗
Billy
Supply chain technology leader · 20+ years
Way of Working: 📖 Product Squad 📖 Process Analyst · Live Apps: 🚀 BillyTrip 🚀 BillyRoute 🚀 BillyCase
Billy
20 years across e-commerce, FMCG and pharma. Ask me anything. Or share a role you’re hiring for and I’ll map my experience to it.

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